سياسة الخصوصية

انقر للعرض

سياسة الخصوصية

Privacy Policy for Zonpax
Effective Date: December 12, 2024
Welcome to Zonpax, a multi-vendor e-commerce platform with services available via our website and three dedicated applications: User App, Vendor App, and Delivery App. This Privacy Policy outlines how we collect, use, and protect your personal information across these platforms. By accessing or using our services, you consent to the practices described in this policy.
For inquiries or concerns, please contact us at:
Email: info@zonpax.com
Phone: 01144247774
Address: Nasr City, Cairo Governorate, Egypt

1. Information We Collect

We collect various types of information to provide, improve, and secure our services effectively.
1.1. Personal Information
User App: Name, email address, phone number, delivery address, and payment details for processing orders and providing personalized services.
Vendor App: Vendor name, business details, location, email address, phone number, and bank details for transactions and communication.
Delivery App: Name, contact information, real-time location, and vehicle information to optimize delivery operations.
1.2. Device Information
Device model, operating system version, IP address, browser type, and app usage data for analytics and troubleshooting.
1.3. Media Access
Access to images and videos to allow profile photo uploads, product listings (Vendor App), and chat functionalities across all apps.
1.4. Location Information
User App: For delivery tracking and location-based services.
Vendor App: For verifying business locations and enabling location-based features.
Delivery App: For navigation and real-time delivery updates.
1.5. Communication Data
Messages sent via in-app chat features, including text, images, and videos, to facilitate smooth communication.
1.6. Cookies and Tracking Technologies
Usage of cookies, beacons, and tracking tools to personalize user experiences, analyze traffic, and optimize services.

2. Permissions We Require

To deliver the best experience, our applications require the following permissions:

2.1. User App Permissions

Location (`ACCESS_FINE_LOCATION`, `ACCESS_COARSE_LOCATION`): To track orders and provide location-based services.
Media Access (`READ_MEDIA_IMAGES`, `READ_MEDIA_VIDEO`, `READ_MEDIA_AUDIO`): To upload profile pictures, share media in chat, and enhance interaction.
Contact Information (`GET_ACCOUNTS`): For easy account setup and communication.
Notification Access (`POST_NOTIFICATIONS`): To alert users about order updates, promotions, or messages.

2.2. Vendor App Permissions

Location (`ACCESS_FINE_LOCATION`): To verify business addresses, optimize product distribution, and enable location-based tools.
Media Access (`READ_MEDIA_IMAGES`, `READ_MEDIA_VIDEO`): To upload product images, promotional videos, and profile pictures.
Contact Information (`GET_ACCOUNTS`, `READ_CONTACTS`): For efficient communication and account synchronization.
Camera (`CAMERA`): To capture product images directly within the app.
Microphone (`RECORD_AUDIO`): To record audio for in-app product descriptions or support.

2.3. Delivery App Permissions

Location (`ACCESS_FINE_LOCATION`, `ACCESS_BACKGROUND_LOCATION`): For real-time navigation and accurate delivery tracking.
Media Access (`READ_MEDIA_IMAGES`, `READ_MEDIA_VIDEO`): To upload photos for delivery confirmations and report issues.
Contact Information (`READ_CONTACTS`): To maintain driver profiles and support communication.
Camera (`CAMERA`): For scanning packages or capturing delivery evidence.

3. How We Use Your Information

We utilize collected information for:
Service Delivery: Ensuring seamless product listings, transactions, and order processing.
Communication: Facilitating in-app messaging, sending updates, and resolving queries.
Personalization: Tailoring content and features based on user preferences.
Navigation: Offering real-time delivery routes and location-based assistance.
Security: Detecting fraud, unauthorized access, and protecting data integrity.
Compliance: Meeting legal and regulatory requirements.

4. Data Sharing

We share your data only when necessary and with trusted parties:
Service Providers: For logistics, payment processing, and analytics.
Legal Authorities: To comply with laws and protect Zonpax and its users.
Business Transfers: In cases of mergers, acquisitions, or asset transfers.

5. Data Security

We employ advanced security measures, including:
End-to-end encryption for sensitive data.
Access control to restrict unauthorized data access.
Regular audits and security patches.
While we strive to safeguard your data, no system is completely secure. Please use strong passwords and protect your account information.

6. Your Rights

You have the right to:
Access and review your data.
Correct inaccurate information.
Request data deletion (subject to legal obligations).
Opt-out of marketing communications.

7. Compliance with Google Play and App Store Policies

We strictly adhere to Google Play and Apple App Store policies, including:
Clear disclosure of permissions and their usage.
Transparent data collection and processing practices.
Prompt notification of policy updates and permission changes.
For more information, visit:
Google Play Policies
Apple App Store Guidelines

8. Children's Privacy

Zonpax does not knowingly collect information from individuals under the age of 18. If we discover such data, we will delete it immediately.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or for legal compliance. We recommend users review the policy periodically. Significant updates will be communicated through our platforms.

Contact Us

For any privacy-related concerns, you can contact us at:
Email: info@zonpax.com
Phone: 01144247774
Address: Nasr City, Cairo Governorate, Egypt
By using Zonpax services, you acknowledge and agree to this Privacy Policy and the collection, use, and sharing of your data as outlined.